North East Contact Centre Awards 2018



Do you want to be part of this and see your name listed as one of our partners?  Download the sponsorship package here.




Headlined by greenbean by NRG


green bean small


greenbean by NRG delivers agile talent solutions in totality or on a project basis. Offering a fully account managed and flexible model, greenbean integrates seamlessly into your business, supporting business growth and helping to deliver results faster.

Increasingly, organisations are engaging a Recruitment Process Outsourcing (RPO) partner as they don’t have the resource, technology or expertise required to manage and deliver all or some of the recruitment activity required to deliver the results they need.

Leanne Chambers, Client Solutions Director explains “An RPO partnership is an extension of your business; bringing together all stakeholders and driving collaboration between candidates, hiring managers and your preferred suppliers, providing your business with dedicated, agile resource and access to the latest hiring technology which may otherwise be cost prohibitive.”

By moving to an RPO model, businesses can outsource all or part of their recruitment process, freeing up HR and resourcing teams to focus on talent management and implementing their HR strategy.

“Our teams have delivered successful recruitment solutions for more than three decades. We are passionate about positive experiences and outcomes and have the capacity and capability to deliver bespoke solutions for business, whether they are hiring for 6 or 600 people, this announcement of the greenbean agile recruitment solutions today signifies our commitment and desire to be the leading RPO provider in the UK.” comments Therese Liddle, CEO, NRG.

To find out more visit



EC Outsourcing – Sponsoring People Development Hero Award 2018


ec outsourcing with strapline2


Based in Boldon EC Outsourcing is a successful contact centre and sales acquisition specialist, with over 260 members of staff. EC helps companies in the Utility, Telecommunications and Gaming industries retain, and acquire new customers, as well as providing first class customer service solutions to some industry- leading names.


EC's innovative approach has revolutionised the way many of its clients manage their customer interactions, and the company’s success has been gained by building a service based on trust, transparency, and flexibility along with a consistent service quality, which together with a competitive pricing provides excellent value and ROI. EC's solution will exceed expectations in terms of experience, brand awareness, quality, technological infrastructure, reporting transparency, people and value.



Narrative Logo Lrg

We believe in effective marketing made simple. Marketing should be measurable, valuable and above all, aligned with business objectives to ensure effectiveness.

Our agency is structured to bring together multiple disciplines under one roof to provide solutions to clients’ challenges and aspirations in a flexible, collaborative and simple way. We provide the full range of marketing services in the mix and timescales to achieve the client’s goals, whether this is marketing strategy, PR, search marketing, media planning and buying, brand development, graphic design, animation, SEO improvements or website design (see some of our work).

We provide consultancy, implement activity and produce results across a broad range of services with the depth of knowledge of up-to-date tactics, tools and trends and experience to get results. As a truly full-service agency, our clients automatically benefit from cross-sector insights thanks to the diversity of our client base.

Our ethos is simple: we don’t work for our clients, we work with them.



Business Durham - Sponsoring the Most Effective Implementation of Technology Award 2018


Business Durham Logo

Business Durham is the economic development organisation for County Durham, working on behalf of Durham County Council to enable growth, create jobs and improve lives in County Durham.

It is a knowledgeable and trusted guide connecting businesses with the right funding, advice, and networks they need to thrive.

Working closely with partners it helps entrepreneurs to turn bright ideas into successful reality and students to develop enterprise skills to become our future business leaders.

Managing a portfolio of business property it provides the right space for businesses to grow – commercial office space, modern laboratories and industrial units.

Business Durham attracts capital and inward investment, building long-term relationships to foster sustainable growth, raising economic aspirations and making Durham a place where business is done.