North East Contact Centre Awards 2017



Do you want to be part of this and see your name listed as one of our partners?  Download the sponsorship package here.


Headlined by greenbean by NRG


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greenbean by NRG delivers agile talent solutions in totality or on a project basis. Offering a fully account managed and flexible model, greenbean integrates seamlessly into your business, supporting business growth and helping to deliver results faster.

Increasingly, organisations are engaging a Recruitment Process Outsourcing (RPO) partner as they don’t have the resource, technology or expertise required to manage and deliver all or some of the recruitment activity required to deliver the results they need.

Leanne Chambers, Client Solutions Director explains “An RPO partnership is an extension of your business; bringing together all stakeholders and driving collaboration between candidates, hiring managers and your preferred suppliers, providing your business with dedicated, agile resource and access to the latest hiring technology which may otherwise be cost prohibitive.”

By moving to an RPO model, businesses can outsource all or part of their recruitment process, freeing up HR and resourcing teams to focus on talent management and implementing their HR strategy.

“Our teams have delivered successful recruitment solutions for more than three decades. We are passionate about positive experiences and outcomes and have the capacity and capability to deliver bespoke solutions for business, whether they are hiring for 6 or 600 people, this announcement of the greenbean agile recruitment solutions today signifies our commitment and desire to be the leading RPO provider in the UK.” comments Therese Liddle, CEO, NRG.

To find out more visit



EC Outsourcing – Sponsoring ‘Sales Star’ 2017


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Based in Boldon EC Outsourcing is a successful contact centre and sales acquisition specialist, with over 260 members of staff. EC helps companies in the Utility, Telecommunications and Gaming industries retain, and acquire new customers, as well as providing first class customer service solutions to some industry- leading names.


EC's innovative approach has revolutionised the way many of its clients manage their customer interactions, and the company’s success has been gained by building a service based on trust, transparency, and flexibility along with a consistent service quality, which together with a competitive pricing provides excellent value and ROI. EC's solution will exceed expectations in terms of experience, brand awareness, quality, technological infrastructure, reporting transparency, people and value.


Go North East – Sponsoring Contact Centre Adviser of the Year


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Around 200,000 people use Go North East bus services every day to travel around this wonderful region. Travelling to work or education, to visit friends and family, to have a night out, or to visit one of the region's many tourist and leisure attractions. 

For over 100 years, Go North East has connected the region's towns and villages with the cities of Newcastle, Durham and Sunderland and currently operates across Northumberland, Tyne and Wear, County Durham and into Tees Valley. 

Employing over 2,000 local people, with a fleet of almost 700 buses and coaches and an annual turnover of £100m, the company is the regional subsidiary of the Go-Ahead Group plc, one of the UK's leading providers of passenger transport. 

Go North East has a reputation for being passionate about service and innovation and a strong reputation for being a flexible and innovative partner – with both the private and public sector. 

The company is dedicated to engaging with local communities through its innovative, branded bus routes which not only engender community pride but business success.


Santander – Sponsoring Inspirational Leader Category




Santander UK is a leading financial services provider that offers a wide range of personal and commercial financial products and services in the UK. The bank serves around 14 million active customers through our branch network and regional Corporate Business Centres.

We operate primarily in the UK, are regulated by the UK Prudential Regulation Authority and the Financial Conduct Authority, and are part of the Banco Santander, S.A..

We are a full-service retail and commercial bank with unique position and meaningful scale. Our business comprises three customer business segments, supported by central functions within Corporate Centre.

Our business model creates value for our people, our customers, our shareholders and our communities. This is underpinned by a culture of Simple, Personal and Fair, while being deeply engaged in the communities where we operate.

We achieve this by doing things differently and by fulfilling our purpose and aim; to help people and businesses prosper and to become the best bank for all our stakeholders.


 We are delighted to announce that the Drinks Reception at NECCA 2017 will be sponsored by Jabra.




Jabra, part of the GN Group, is a leading developer and manufacturer of communications and sound solutions. We are committed to letting people hear more, do more and be more than they ever thought possible. We believe that through sound, we can transform lives and offer users a more comfortable and productive way of communicating with customers. Jabra innovates and empowers with sound solutions, producing corded and wireless headsets and in-office speakerphones, to support the variety of different ways in which we all work.

The GN Group operates in more than 90 countries and has almost 150 years’ experience in innovation and delivering reliability and ease of use.

GN makes life sound better.  


Business Durham  - Sponsoring Multi-Channel Advisor of the Year and Contact Centre Dream Team Categories


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Business Durham is the Economic Development Organisation for County Durham and the routeway for businesses in the County, or looking to enter the County, to Durham County Council services but also its public and private sector network of partners. Business Durham sees the Contact Centre and Shared Service sector as being an important one for the County’s economy. Disruptive technologies are providing new opportunities for engaging with customers, and opportunities for a range of roles exist for the people of the County through companies such as Auxillis  and HP in Peterlee, ResQ and Great Annual Savings in Seaham and Atom Bank in Durham City. The sector is changing and Business Durham is looking forward to seeing this through the people nominated for and winning at the NE Contact Centre Awards.


CCS - Sponsoring Live Social Media Feed at our Awards Ceremony


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CCS Mobile Ltd is an ethical reseller of Telecom and IT solutions.


Established in 1986, CCS is a B4B IT and telecoms specialist that provides both strategic and supplier partnership management to senior buyers in small, medium and large-sized enterprises.

CCS discovers, prioritises and improves on existing telecom, IT and IoT solutions, helping businesses acquire more value from their procurement, achieve substantial cost savings and deploy smarter ways of working. With a local and national client base, CCS has an impressive average client tenure of 14 years servicing the likes of NIKE UK, Husqvarna, Newcastle Airport, PUMA, CONVERSE, Iceland Foods, Manitowoc Cranes and Spectrum Brands just to name a few.

CCS are ethical sellers and pride themselves on the offering of transparent, catch-free contracts and want this to be the norm for the sector, not the exception.


Bespoke bill reporting, Office moves, Mobile Communications, Fixed-line Communications, IT Support, Microsoft Office 365, O2, Vodafone, EE, T-Mobile, Three, Broadband, IT Services, Phone Systems, Cloud Computing, IoT and Secure Device Management

Specialists in Mobile & Fixed since 1986.

Contact: Nikki Lee
Tel: 0191 5340140