Winners and Runners Up 2014

  • Posted: November 11, 2014

The winners of the 2014 North East Contact Centre Awards were announced during an evening of glitz and glamour on Friday 21 November. Rainton Meadows Arena played host to hundreds of guests at this year’s Oscar themed event which was organised by Sunderland City Council.

After weeks of deliberation the judging panel of seven declared Barclays call centre the winner of the ‘Over 250 seats’ category whilst London and Country Mortgages took the trophy for the ‘Under 250 seats’ title.

Other key awards included Customer Service Superstar, collected by Sarah Leach from AXA, Contact Centre Adviser of the Year picked up by Paul Markey from Virgin Money and Brightest New Star awarded to Becky Scales from Sage Pay.

Official photography from the evening can be found by clicking here


Customer Experience Superstar - Winner Sarah Leach (AXA)

Runners Up Jamie Garside (Barclays), Nick Warner (Northumbrian Water)


Contact Centre Adviser of the Year - Winner Paul Markey (Virgin Money)

Runners Up, Alan Perkins (Virgin Money), Michael Lowe (AXA)


Sales Star - Winner Adam Lane (London and Country Mortgages)

Runner Up Matthew Robinson (More Than)


Brightest New Star - Winner Becky Scales (Sage Pay)

Runner Up Holly Warner (Northumbrian Water)


Leading Light with People’s Choice Award - Winner Claire Harvey (More Than)


Contact Centre Dream Team - Winner Mission Control (RSA)

Runners Up Team Ditchburn (More Than) RWE GBS Employee Relations Contact Centre Team (RWE GBS UK)


Contact Centre Team of the Year - Winner Recruitment Team (More Than)

Runner Up Satellite Support Team for Contact Centre in Stores (Virgin Money)


Best People Developer - Winner Jim Selley (London and Country Mortgages)

Runners Up David Newton (Sage Pay) David Hope (Virgin Money)


Contact Centre of the Year (Under 250 seats) - Winner London & Country Mortgages

Contact Centre of the Year (Over 250 seats) - Winner Barclays