Crowning Glory - Contact Centre of the Year over 250 seat for 2015, Fusion Contact Centre Sunderland pictured with Susanne Henderson from Headline sponsor Sage

Winners and Runner Ups 2015

  • Posted: November 11, 2015

Winners and Runner Ups 2015


The winners of the 2015 North East Contact Centre Awards were announced during a right royal affair on Friday 20 November. Ramside Hall Hotel played host to hundreds of guests at this year’s Best of British themed event which was organised by Sunderland City Council.

After weeks of deliberation the judging panel of eight declared Fusion Contact Centre the winner of the ‘Over 250 seats’ category whilst Home Group took the trophy for the ‘Under 250 seats’ title.

Other winners on the night included Robbie Tinmouth from Virgin Money, winner of the Jewel in the Crown Award, Katie Powell from Sage UK winner of Best New Talent, and Phil Redman from Tesco Bank, winner of the Inspirational Leader award. 


Digital Channel Customer Hero - Winner Vicky Cairns (Northumbrian Water Group)

Runner Up - Kevin Barrass (Virgin Money)


Great British Customer Hero - Winner Rachel Bell (Virgin Media)

Runners Up - Clare Lewis (Axa Insurance) & Lee Cochrane (Sage UK)


Customer Experience Champion - Winner Lisa Turnedge (Albany Assistance Ltd)

Runners Up - Joanna Parker (Virgin Media) & Sarah Clark (Axa Insurance)


Jewel in the Crown - Winner Robbie Tinmouth (Virgin Money)

Runners Up - Sarah McParlin (More Than) & Alan Hakin (Tesco Bank)


Inspirational Leader - Winner Phil Redman (Tesco Bank)

Runners Up - David Wilkinson (More Than) & Joanne Melgram (Sage UK)


Best New Talent - Winner Katie Powell (Sage UK)

Runners Up - Jennifer Burns (London & Country Mortgage) & Bradley Parker (Northumbrian Water Group)


Recruitment Champions - Winner SSB Sales Recruitment Team (Sage UK)

Runner Up - L & C Recruitment & Induction Team (London & Country Mortgages)


Best of British Dream Team - Winners The Customer Care Team (Northern Gas Networks)

Runners Up - Retentions Team (More Than) & Customer Experience Team (Tesco Bank)


Outstanding Contribution to the Community - Winner Fusion Contact Centre, Sunderland (Fusion Contact Services)

Runners Up - Nicola Wyness (Tesco Bank) & Customer Service Centre Team (Home Group)


North East Contact Centre of the Year 2015, under 250 seats - Winner Home Group


North East Contact Centre of the Year 2015, over 250 seats - Winner Fusion Contact Centre, Sunderland