Meet The Sponsors: Go North East
Proudly sponsoring this year’s Contact Centre Advisor of the Year award is Go North East - the region’s biggest bus operator and third largest employer.
With a solid reputation for service and innovation, the company holds customer care at the heart of everything it does.
Embedded into its vision, customer service excellence is a responsibility that’s shared across all 2,100 team members. And, for the past 20 years, Go North East has operated its own in-house customer contact centre taking customer enquiries on social media, instant messenger, telephone and post.
“Around 200,000 people use Go North East bus services every day to travel to work, for leisure or to visit one of our many regional attractions, and it is our award-winning people, including our 12-strong customer service team, that help to take care of every journey.
“We recognise the importance of rewarding the success of local talent and that’s why we’re honoured to help celebrate the achievements from across one of the region’s leading industries. We wish the best of luck to all four contenders in the Contact Centre Advisor of the Year category, and look forward to seeing all the results in February.”
Stephen King, head of commercial and retail at Go North East