Judges

Richard Beard

Bright are customer service experts. We shine the light on improvements needed for you to achieve world class performance.

On average we improve clients’ NPS scores by more than 20% and save millions in their contact centres by improving their effectiveness.

After over 1,000 client engagements we have proven that there are three areas you need to excel in to reach best in class levels.
We are unique in offering all three and linking them; helping customer service directors, CEOs and contact centre managers see how they drive each other.

Richard heads up our client services and support division and also works closely with clients to optimise their customer experience programmes. Richard has a great pedigree in contact centre management having previously run operations for both Shop Direct and Vodafone.