Started in 1994, the Call Centre Management Association is run by people that work full time in the UK call centre industry and exists to support operational Managers in their career development - working with their individual members to build skills and abilities.
Our job is to help you to develop your understanding and expertise - making sure that you thrive in a time of fast changing networked economies, global competition and ever growing customer expectations.
Ian has worked in the Customer Service industry for over 15 years and has a wealth of experience in a variety of roles ranging from Sales to Debt Collection operations. Establishing his career in Financial Services, Ian became a Chartered member of the Institute of Bankers. Following this, he established a track record in both in house and outsourced Contact Centres and was responsible for numerous start ups. Ian has influenced and shaped the development of a variety of Contact Centres and has worked with numerous blue chip companies