Q & A
NECCA 2018 highlights video
Alex Coxon has been reporting on contact centres and customer service for 14 yea...
Managing Director and Principal Consultant at a Blue Box, an independent company...
Responsible for NRG's client added value service and business engagement activit...
Richard has nearly 20 years’ leadership and planning experience in finance, tele...
Bright are customer service experts. We shine the light on improvements needed f...