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Alex Coxon has been reporting on contact centres and customer service for 14 yea...
Richard has nearly 20 years’ leadership and planning experience in finance, tele...
Managing Director and Principal Consultant at a Blue Box, an independent company...
Bright are customer service experts. We shine the light on improvements needed f...
Started in 1994, the Call Centre Management Association is run by people that wo...
Responsible for NRG's client added value service and business engagement activit...