Multi Channel Advisor of the Year

The judges are looking for an individual who has delivered outstanding service experiences via social media channels* and/or web chat in the last 12 months.


The winning individual will have demonstrated outstanding achievement against some, or all, of the following criteria:


  • Successfully integrated social media or other innovative channels into the contact centre to improve performance and customer service delivery


  • Delivered outstanding customer service


  • Consistently met or exceeded customer experience targets


  • Consistently met or exceeded performance targets


  • Been an influential team member and contributed towards meeting (and exceeding) targets


  • Demonstrated a willingness to go above and beyond the call of duty


  • Supported specific customer contact initiatives


  • Showed innovation in achieving objectives


  • Acted as a role model and had a positive impact on the image of the customer contact operation


  • Demonstrated enthusiasm, energy, inspiration and  professionalism



*Social media channels include Twitter, Facebook, Blogs, forums etc.


Nominations are now closed.