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Dream Team of the Year

The judges will seek to reward a talented team of people who can successfully demonstrate their considerable impact & achievements through collective effort & outstanding team working.

 

The winning team will have demonstrated outstanding achievement against some, or all, of these criteria:

 

  • Performed exceptionally in all aspects of i t’s role

 

  • Helped team members grow skills, improve performance and achieve career goals

 

  • Displayed real passion, innovation and a commitment to meet business challenges

 

  • Challenged processes and methods of working to improve contact centre (or customer service operation) performance and value

 

  • Helped create a positive working environment that is pleasant to work in, supportive and high achieving

 

  • Supported or initiated programmes around recruitment, training, technology etc. that have led to improved service levels and customer experiences

 

  • Demonstrated a willingness to go above and beyond the call of duty

 

  • As a result of above, helped front line team(s) achieve short/medium/ long term success against targets

 

  • Worked alongside other front and back office teams to improve overall customer understanding and service performance

 

  • Demonstrated enthusiasm, energy, inspiration and  professionalism

 

 

 

 

* The award is open to both front and back office/support teams. The team could, for example,  work in: HR/Resource  Planning/Administration/IT/Logistics/Facilities   Management

 

To nominate for this category, please find the application form here