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Advisor of the Year

The judges will recognise a Contact Centre or Customer Service Operator working at adviser level that uses the telephone as a primary customer communication channel.

 

The winning individual will have demonstrated outstanding achievement against some, or all, of the following criteria:

 

  • Performed exceptionally in all aspects of their role

 

  • Delivered outstanding customer service

 

  • Consistently met or exceeded customer experience targets

 

  • Consistently met or exceeded performance targets

 

  • Been an influential team member and contributed towards meeting (and exceeding) targets

 

  • Demonstrated a willingness to go above and beyond the call of duty

 

  • Supported specific customer contact initiatives

 

  • Showed innovation in achieving objectives

 

  • Acted as a role model and had a positive impact on the image of the customer contact operation

 

  • Demonstrated enthusiasm, energy, inspiration and  professionalism

 

To nominate for this category, please find the application form here