Advisor of the Year

  • Sponsored By: MAKE it Sunderland

The judges will recognise a Contact Centre or Customer Service Operator working at adviser level that uses the telephone as a primary customer communication channel.


The winning individual will have demonstrated outstanding achievement against some, or all, of the following criteria:


  • Performed exceptionally in all aspects of their role


  • Delivered outstanding customer service


  • Consistently met or exceeded customer experience targets


  • Consistently met or exceeded performance targets


  • Been an influential team member and contributed towards meeting (and exceeding) targets


  • Demonstrated a willingness to go above and beyond the call of duty


  • Supported specific customer contact initiatives


  • Showed innovation in achieving objectives


  • Acted as a role model and had a positive impact on the image of the customer contact operation


  • Demonstrated enthusiasm, energy, inspiration and  professionalism


Nominations are now closed.