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Advisor of the Year
The judges will recognise a Contact Centre or Customer Service Operator working ...
Customer Experience Champion
The judges are seeking an individual within a leadership role (at any level) wit...
Dream Team of the Year
The judges will seek to reward a talented team of people who can successfully de...
A truly inspiring leader continually creates and delivers vision with demonstrab...
Most Effective Implementation of Technology
Nominations are invited from organisations that have successful deployed new tec...
Multi Channel Advisor of the Year
The judges are looking for an individual who has delivered outstanding service e...
Outstanding Contribution to Community
This team category is designed to identify and recognise the best practice in de...
People Development Heroes
Sponsored By: EC Outsourcing
People remain the key to delivering exceptional customer experience, in this cat...
Sales Star of the Year
This category seeks to find a motivated advisor who adds commercial value to the...
North East Contact Centre of the Year - Under 50 Seats
This award recognises a contact centre that demonstrates leading practice for al...
North East Contact Centre of the Year - Over 50 Under 250 Seats
This award will recognise a contact centre that demonstrates leading practice fo...
North East Contact Centre of the Year - Over 250 Seats
The judges will seek to recognise a contact centre that demonstrates leading pra...