The North East Contact Centre Awards, hosted by Make It Sunderland, celebrates its 15th anniversary this year, recognising the very best practitioners in the thriving contact and call centre industry.

Everyday the stars in our region's contact centres who are sowing the seeds of excellence, are you one of them? We want to celebrate and showcase each and every one of those shining stars from 2017 at a glittering awards ceremony on 2nd February 2018, tell us who they are!

The award entries face the most stringent of judging criteria and are decided by industry experts, so the winners really are the crème de la crème and can feel justifiably proud of the honour they receive.

This year's event is being held on 2nd February 2018 celebrating all achievements from 2017 in our region's contact centre industry. The awards will be bigger and better than ever with new categories and new ideas to make it the best celebration we can for our region's contact centres. 


North East Contact Centre Awards Winners 2016

Contact Centre Advisor of the Year 

Alan Burgess, Virgin Money


Sales Star

George Udale, Utilitywise


Contact Centre Dream Team

Speech Analytics Team, AXA Insurance


Inspirational Leader

Dawn Mordey, Sky UK

Customer Experience Champion

John Holmes, Geoban


People Development Heroes

The Learning Zone


Multi-Channel Contact Centre Advisor of the Year

Thom Hurst, Home Group


North East Contact Centre of the Year 2016, under 250 seats

Home Group


North East Contact Centre of the Year 2016, over 250 seats

Fusion Contact Centre Services