The North East Contact Centre Awards, hosted by Make It Sunderland, celebrates its 16th anniversary this year, recognising the very best practitioners in the thriving contact and call centre industry.

All over the region our contact centre superheroes are coming to the rescue and saving the day! We want you to reveal their alter egos and help us celebrate each and every one of them at a glittering awards ceremony on Friday, 8th February 2019. So tell us who they are!

The award entries face the most stringent of judging criteria and are decided by industry experts, so the winners really are the crème de la crème and can feel justifiably proud of the honour they receive.


North East Contact Centre Awards Winners 2017


Contact Centre Advisor of the Year 

Danny O'Reagan, Atom Bank


Sales Star

Anthony Hodgson, Sage UK Ltd


Contact Centre Dream Team

Customer Support Leadership Team, Atom Bank


Inspirational Leader

Johnny Auton, Firstsource Solutions UK Ltd


People Development Heroes

NCA Sales Coaches, Sage UK Ltd


Multi-Channel Contact Centre Advisor of the Year

Kayliegh Milner, Atom Bank


Customer Experience Champion

Lucy Hogg, Sage UK Ltd


Recruitment Champion

Sean Gilholme, Atom Bank


North East Contact Centre of the Year, under 50 seats

Atom Bank


North East Contact Centre of the Year, under 250 seats

Firstsource Solutions, Middlesborough


North East Contact Centre of the Year, over 250 seats

BGL Customer Services